Programmes for Veterinary Clinics

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Customer care

This course covers the value of customer care in a veterinary clinic in developing satisfied customers, and creating a more productive and profitable business.

Who should attend All members of staff involved directly with customers at all levels of the clinic.

What they will learn
1. The benefits of a customer care oriented clinic, to both customers and staff.
2. How to communicate effectively with customers.
3. How to be more assertive in daily dealings with staff and customers.
4. Specific and practical methods of improving customer care in your clinic.

Course content
1. Where does customer care start and end?
2. Communication skills in customer care.
3. Dealing with difficult situations.
4. Customer care tactics in different areas of the clinic.
5. Customer care and the marketing of the clinic.

Contact us to book the course or for further information.