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Client
care
This
course covers the value of client care strategies in developing
satisfied clients, and creating a more productive and profitable
business.
Who
should attend
All members of staff involved directly with clients
at all levels of the practice.
What
they will learn
1. The benefits of a client care oriented practice, to both clients
and staff.
2. How to communicate effectively with clients.
3. How to be more assertive in daily dealings with staff and clients.
4. Specific and practical methods of improving client care in your
practice.
Course
content
1. Where does client care start and end?
2. Communication skills in client care.
3. Dealing with difficult situations.
4. Client care tactics in different areas of the practice.
5. Client care and the marketing of the practice.
Contact us for further details or to book a course.
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