Programmes for Dental Practices

Back

Dentists

Home Page

Assertiveness

This practical workshop examines the concepts and principles underlying assertive behaviour, and explores the practical application of effective techniques to deal with many types of situations.

Who should attend All staff working within teams and with patients.

What they will learn
1. The benefits of assertive behaviour.
2. Practical techniques that will help on a day to day basis.
3. Dealing with difficult situations.
4. Achieving win-win results.

Course content
1. Types of behaviour.
2. Assertive behaviour and body language.
3. The use of language - 3 steps to assertiveness.
4. Dealing with difficult situations.
5. Handling criticism and complaints.
6. Handling anger and manipulative behaviour.
7. Practical applications.

Contact us to book the course or for further information.