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Customer
care
This
course covers the value of customer care strategies in developing
satisfied patients, and creating a more productive and profitable
practice.
Who
should attend All members of staff involved with patients.
What
they will learn
1. The benefits of a customer care oriented practice, to both patients
and staff.
2. How to communicate effectively with patients.
3. How to be more assertive and positive in daily dealings with
patients.
4. Specific and practical methods of improving customer care in
your practice.
Course
content
1. Where does customer care start and end?
2. Communication skills in customer care.
3. Dealing with difficult situations.
4. Customer care tactics in different areas of the practice.
5. Customer care and the marketing of the practice.
Contact us to book the course or for further information.
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