|
Marketing
and communication skills for receptionists
This
workshop covers exploring and defining the role of the receptionist
in the success of the practice and developing practical skills to
enhance their communication with patients.
Who
should attend Receptionists and nurses with reception responsibilities.
What
they will learn
1. The most effective way of handling a patient's initial contact
with the practice.
2. How to provide a superior level of service that makes the patient
feel valued.
3. How to communicate the right information to patients.
4. Achieving a positive outcome with difficult patients and situations.
5. Building relationships with patients and managing their expectations.
6. Producing a personal action plan.
Course
content
1. Questioning and professional telephone skills.
2. Dealing with new patients and sending positive messages.
3. Developing assertiveness skills and directing patients.
4. Dealing with difficult situations.
5. Developing confidence.
Contact us to book the course or for further information.
|
