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Performance
management and appraisals
This
course covers managing and maximising staff performance, and how
to carry out appraisals.
Who
should attend Vets and practice managers who manage staff.
What
they will learn
1. The importance of managing performance.
2. Understanding what performance means and setting standards.
3. How to plan and conduct an effective appraisal.
4. Communication skills; giving positive and negative feedback,
highlighting targets for improvement and setting objectives.
Course
content
1. Reasons for reviewing performance.
2. Planning appraisals for all members of the team.
3. Designing the appraisal process.
4. Interviewing technique.
5. Giving positive and negative feedback.
6. Setting objectives and targets.
7. Dealing with common appraisal problems.
Contact us to book the course or for further information.
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